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Emergency Plumber in Richmond, BCWater stopped, damage contained
Burst pipe, sewer backup or a leaking water heater? Shut off the water, then call or text Ed’s crew any hour. You get a flat price before we touch a tool.
- Available 24/7
- 5.0 on Google, 47 reviews
- Upfront flat-rate pricing
What should I do in a plumbing emergency in Richmond?
Close your main water shut-off first, then turn off the water heater (gas to "pilot" or "vacation", electric at the breaker). Keep people and power cords away from standing water. Take photos for insurance. Then call or text Encano Plumbing at (604) 764-2031, any hour. If you smell gas, leave and call FortisBC at 1-800-663-9911 from outside.
Most of the damage in a plumbing emergency happens in the first few minutes, before anyone arrives. That is why every emergency call starts the same way: we walk you through stopping the water on the phone, then we come out and fix the cause.
Encano Plumbing is a family-owned company run by Ed Ferreira and dispatched from Richmond. We know how Lulu Island houses, townhouses and condo towers are piped, and we speak English, Portuguese and Spanish. Before any repair starts, you get an upfront, flat-rate price.
The goal on every emergency visit: make it safe, stop the damage, then fix it on the spot or leave you with a safe temporary repair and a clear plan.
Signs you need an emergency plumber now
Water spraying or pooling
A burst pipe, split hose or failed fitting. Close the main shut-off right away and call.
Sewage coming up a drain
Backup in a floor drain, tub or lowest toilet. Stop using all water in the home until it is cleared.
Toilet overflowing and not stopping
Close the small valve behind the toilet, then call.
Water heater leaking from the bottom
Often a failed tank. Turn off its power or gas and close the cold supply valve on top.
No water after a freezing night
A frozen line can split when it thaws. Leave the shut-off closed until a plumber checks it.
Smell of gas near an appliance
Do not flip switches. Leave the home and call FortisBC at 1-800-663-9911 and 911 from outside.
Emergency plumbing we handle across Richmond
Every emergency visit starts with making the space safe and stopping the water. Then we find the cause and fix it.
- Burst and frozen pipe repair
- We locate the break, cut out the damaged section and replace it. We also flag Poly-B piping, common in BC homes built roughly 1985 to 1997.
- Sewer and drain backups
- We clear the blockage in the main line or branch drain and tell you whether it started on your side or the city side.
- Overflowing toilets and blocked drains
- Toilets, floor drains, kitchen and tub lines. We clear the clog and confirm the line drains properly before we leave.
- Water heater leaks and no hot water
- We shut down and drain a leaking tank safely, diagnose the problem and quote a repair or replacement upfront.
- Flooded basements and crawlspaces
- We find and stop the plumbing source of the water so drying out can start.
How an emergency call works
- 01
Call or text, any hour
Call or text (604) 764-2031. We ask what you see and walk you through closing the main shut-off and making the area safe.
- 02
We come out and assess
We give you an honest arrival window based on where we are and the roads that night. On site, we find the cause before anything else.
- 03
Flat price, then the fix
You get an upfront, flat-rate price before work starts. Once you say yes, we make the repair or a safe temporary fix.
- 04
Clean-up and next steps
We clean our work area, test the repair, and give you notes and photos for your insurer or strata if you need them.
What an emergency plumber costs in Richmond
Every emergency is different, so we do not post a fixed number. We assess the problem on site and quote a flat price before any work starts.
| What you pay for | How it is priced | Notes |
|---|---|---|
| Emergency assessment and diagnosisTime of day matters: late night, weekend and holiday calls usually cost more than a weekday visit. | Quoted upfront after a free assessment | Time of day matters: late night, weekend and holiday calls usually cost more than a weekday visit. |
| Burst or frozen pipe repairDepends on access (open basement wall vs. behind finished drywall or a tiled ceiling) and pipe material. | Quoted upfront after a free assessment | Depends on access (open basement wall vs. behind finished drywall or a tiled ceiling) and pipe material. |
| Sewer or main drain backupDepends on where the blockage is, cleanout access, and whether roots or a broken pipe are involved. | Quoted upfront after a free assessment | Depends on where the blockage is, cleanout access, and whether roots or a broken pipe are involved. |
| Water heater emergencyA part repair costs far less than a full tank replacement. Parts availability after hours also plays a role. | Quoted upfront after a free assessment | A part repair costs far less than a full tank replacement. Parts availability after hours also plays a role. |
Your exact price is quoted upfront, in writing, before any work starts. If a permanent repair needs parts we do not carry that night, we will tell you and offer a safe temporary fix first.
Plumbing emergencies on Lulu Island
Richmond sits on Lulu Island, close to sea level and behind the dikes, with a high water table. During long stretches of heavy rain, low-lying homes in areas like Steveston, Hamilton and East Richmond can see water backing up through floor drains and basement fixtures.
A lot of Richmond lives in townhouses, strata complexes and the condo towers around City Centre and the Canada Line. In a suite, the shut-off valves are often inside the unit, near the water heater, under the kitchen sink or behind an access panel. If water is reaching a neighbor below, close your valve, then notify your strata manager or building caretaker right away. We can document the cause for the claim.
Neighborhoods we work in
- Steveston
- Terra Nova
- Broadmoor
- Seafair
- Thompson
- Blundell
- Garden City
- Ironwood
- Hamilton
- East Richmond
- City Centre
- Brighouse
When emergencies spike: rainy season and cold snaps
The wet season here runs roughly October to March. Heavy, steady rain is when we see the most backups in floor drains and basements, especially in older homes with tired perimeter drains or no backwater valve.
Richmond winters are mild, so when a cold snap hits, pipes in exterior walls, garages, crawlspaces and outdoor hose bibs are the ones that freeze and split. Before a freeze, disconnect garden hoses, shut off and drain outdoor taps, and keep the heat on in rooms with plumbing. If a pipe is already frozen, close the main shut-off before it thaws and call us.
Encano Plumbing is licensed and insured for plumbing work. Gas work: [CONFIRM WITH CLIENT: Technical Safety BC gas contractor licence number and gasfitter class].
Ask us anythingWhat customers say about Ed
5.047 Google reviews(opens Google in a new tab)Eddie is very responsible! Best plumber in Vancouver area. I called him due to an emergency and he stopped by at the same day. I highly recommend him. 10/10
Larissa Rodrigues
Google review
We had a kitchen sink emergency Sunday night and Eddy saved the day. Showed up Monday morning as promised, stayed patient through a tricky clog, and clearly knew exactly what he was doing. Price was more than fair. Highly recommend Eddy if you need a plumber you can trust. Thank you very much Eddy!
Vivian Wong
Google review
Very responsive, on-time and excellent service. Ed is very professional and knowledgeable. He helped us with installation of new hot water tank, garburator, dishwasher, washers/dryers, toilets and removal of the old ones. He also handled any other plumbing concerns we've got. He can do them all. Would highly recommend!
Celine Yin
Google review
Eddie is super friendly, helpful, and transparent! Always making sure his clients understand what needs to be done and how much it will cost ahead of time.
gustavo de almeida frança
Google review
Emergency Plumber questions
Straight answers. If yours is not here, text it to us.
Open now · 24 hours, 7 days
Pipe burst at 2 a.m.? Call or text. We pick up.
Shut the main water valve if you can, then call or text. Ed or the team answers 24/7 and tells you what happens next, including the price, before anyone touches a tool.
Get a free emergency plumber estimate
Tell us what is going on. We reply with next steps and a time, and the price is agreed before any work starts.